You can request login details to CodaSign by completing this form: Requesting a CodaSign User Account.

The most common cause of this problem is that the TV has lost its original input settings. Make sure your TV is set to either HDMI or VGA input by pressing the ‘Input’ or ‘Source’ button on your TV remote control, and your TV will cycle through to the next input type each time you press the button. Once you’ve found either the HDMI or VGA input the CodaSign system should then appear. If you’re having trouble checking the input or if this has not resolved the problem, please email our Technical Support team on support@numed.co.uk.

Content that you source from external providers may require you to hold a valid PRS licence, especially if it contains music. Please liaise with your local authority or the original producer of the content to check specific circumstances.

No, you do not require a PRS licence to show RSS feeds or web pages unless the web pages are playing music.

You do not need any additional licences for content that has been sourced from any of our media libraries.

Other media that you personally source from external providers may require you to hold a valid PRS licence, especially if it contains music.
Please liaise with your local authority or the original producer of the content to check specific circumstances.

Yes. Please go to the 'My Playlists' section and click 'New'. You can then add any media items to this new playlist by dragging and dropping media or clicking 'Add' below the media clip.

You can also copy an existing playlist using another name and then edit that playlist. To do this, open the playlist you wish to copy and click 'Copy'.

Please remember to click 'Send' so that the correct playlist is sent to your CodaSign Media Player before logging out.

There is no limit on the number of videos you can add to a playlist.

The running time of the Playlist is displayed as you add or remove items.

There is no recommended playlist length, but if you want your patients to see all the content you are displaying then you may wish to match the length of your playlist to your average waiting time. Alternatively if you’re looking to use a wide range of videos, there is no maximum length for a playlist.

You can use any standard video on YouTube (excluding Shorts), but please bear in mind that anyone can create and upload any video they wish to YouTube without checking the content of their video is factually correct first. If you are using a YouTube video, please check the content of the video is accurate before displaying it on your screeens.

Word documents need to be saved in PDF format before being uploaded to CodaSign.

PowerPoint presentations need to be saved in video format before being uploaded.

The clock application is set to infinite duration as a default, so it will currently have no instruction to stop after a certain period of time. To change this, click and highlight the clock in your playlist and select the right hand ‘Edit’ option from the corner of the screen. You can then change the duration of the clock to the required setting (The duration is always listed in seconds).

Yes, we run frequent webinar training sessions for any user. To book onto one please go to www.envisagecoda.co.uk/book-training